Frequently Asked Questions

Answers & Suggestions From the JetPrint Print On Demand Manufacturer.

Product & Price

How much will it cost to start-up my own print on demand shoes & Watches brand with JetPrint Fulfillment?

JetPrint Fulfillment is 100% FREE for all the Shopify retailers and artists who want to build up their own custom watch/shoe brand. Click here to download our app and check all the base costs of our current premium products(Watches, Shoes, AOP Clothes, Home Decor).

What’s the meaning of Compare At Price?

When you put a product on sale for a lower price, you might want your customers to be able to see the original price, so they see the price comparison. To show a sale price in your online store, your product details need to include a sale price and the original price, called the “compare at price”. So if you’re selling it for $25 on sale, and it’s typically $30, you would put the $30 as the “Compare At Price”.

Does the base cost contain the shipping cost?

No. After the new version platform launched, we set lower base costs and the different first&additional shipping fees for different countries, helping you set a more reasonable sale price for most of your customers or set different shipping rates to the customer groups in different countries. The shipping costs are separately calculated.

When my customers purchased new orders, how does JetPrint Fulfillment charge and process?

After your customers set orders, the order will automatically be synced to JetPrint Fulfillment System and stay at Pending status., then you can choose to Manually or Automatically pay the base cost. Once we receive your payment, the order status will change to Confirmed first, then change to In Production. After your custom parcels being shipped out, we will update the tracking number to Shopify and fulfill your order, and order status changes to Fulfilled.

Note: Click to check the most common order statuses.

Why are the prices on the waybill from customs so low / different from the base cost at app?

Normally, to avoid the parcels being charged additional tax or duty for your customer, the prices we submit to custom are lower than the base costs you see at our app.

Which countries or districts will still charge the taxes when processing local dispatch?

Based on the records of our orders so far, though we always submit a lower price to customs to avoid taxes & duties, in some European countries/districts like Spain and Romania, the local customs/Express agency will still charge additional taxes when dispatching parcel to recipients.

Which movement & Glass & battery are the watches using, and how long do they last at least?

We’re using a high-density mineral glass covering, 3 kinds of high-quality movements, Citizen 2035, Miyota 2035 for most of our watches, and Chinese Liaocheng mechanical movement for our new Genuine Leather Strap Water-resistant Automatic Watch. And the battery of normal quartz watches is SONY 377 SR626SW (1.55V), it’s easy to replace at any jeweler. The Warranty of the product guaranteed is 1 year, including the product quality and normal internal work.

Are the watches waterproof? / What’s the meaning of 3 ATM water-resistance?

Yes. Water resistant is a common mark which usually stamped on the case back or the dial of the watch, to indicate how well the watch is sealed against the ingress of water. Most of our watches are with 3 ATM water-resistance (except for Hot-sale Black Double-Layer Quartz Watch). it actually means the splash resistant, which is ok for rain, hand washing, other occasional contact with water. But it does NOT mean you can take it 30 meters below water. Click here to learn more about the difference between Water-resistance of your watches.

How long will it take to have my custom orders once processed?

The average production time is 3-5 working days (depending on the quantity of the order products, and including the 1-2 days for the test of normal work and water-resistance performance for watches products).

What kind of Printing Methods do you support?

We support DTG Printing, Screen Printing, Sublimation and Heat Transfer manufacture and printing.

Samples & Discounts

Is there a discount for a sample?/How to get discount for my sample order?

Yes. We offer 10% off on the base cost for your first sample order at JetPrint Fulfillment. To get the 10% discount, just contact our customer service team to update the discount before purchasing.

Payment Support

Which kinds of payment methods do you support?

We support PayPal, VISA, Master Card and other Credit Cards. Meanwhile, you can bind Credit cards to out app, then it’ll automatically charge the base costs of your new orders after the time limit you set at the app, which is widely accepted and used by our clients, saving your time and strength to process payment in person.

Designs & Files Guidance

What’s the format limit & suggested picture size/resolution?

Currently, our system is supporting RGB color mode, you can upload JPG/PNG/BMP formats pictures. And for better print effect and higher pixel clarity of products, the size 2000 x 2000px with 300dpi is a size suggestion for you, to ensure the best printing effect and pixel clarity, and sure, you can upload pictures smaller than the recommended size, it’s ok, but it may be a blurry and can’t get the best effect. Otherwise, some products need larger pixels, such as tapestry. Meanwhile, when uploaded a picture to our app, you can see the notification of the print effect at the panel.

What’s the difference between the Blue circle and Green Circle of the template?

Blue Circle is the Safe Line to keep the most important area/content of the design within this line to ensure it won’t be cut off during manufacturing.

Green Circle is the Bleed Line to Extent the artwork to this line to ensure there won’t be white edge or related blank area during manufacturing.

Shipping & Delivery

Where are the custom parcels shipped from?

Our collaborated manufacturers are located in China, all your custom orders will be produced and shipped from China to global districts. The parcels will export from Shenzhen and Hong Kong SAR agency. If you want your orders to send from Hong Kong to your customer, please contact us and choose your shipping method by Fast Delivery.

How much will the delivery cost?

In our newly updated print on demand services&platform, we launched new prices system and different shipping rates to individual products, please kindly check the details in the products pages.

How long will it cost to ship to global districts, especially to USA and main European countries?

The average shipping time for Standard Delivery is about 13-18 working days, and 3-7 working days for Express Delivery.

For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery is only 3-5 working days, even Faster! (depending on the districts).

★ How To Avoid Being Charged Taxes, especially in European districts.

For the parcels shipped to EU countries by Express, the possibility of being charged VAT is much higher than other countries, and also imposed by the customs of EU countries, that’s why we usually submit lower prices to customs in order to avoid being charged/reduce VAT.  

 

Note:

1. If you / your customers got the invoice paper in the package, please noted that the price on the invoice is the one submitted to customs, NOT the real price of the products.

2. Please DO NOT provide the invoice for local customs with the Base Cost / Retails price.

3. If there’s a tax problem, please contact us first, we’ll help provide the correct invoice for your customers, which will surely help with the tax issues.

Where is your returning address?

Returning Address:  3rd Floor Building D Minle Industrial Park Bantian, Shenzhen, Guangdong, China,

Note: The Warranty of the product guaranteed is 1 year, including the product quality and normal internal work. We guarantee the returning shipping cost if there is damage and the quality problem with our products, if your customers want to return because they don’t like it, they need to afford the shipping cost.

Return & Exchange

How to and How long will I get the refund?

First, we agree to refund ONLY in followed situations:

  1. The product is severely damaged when received or has quality problem within 1 year, you can request for refund or replacement.
  2. The print / engraving is not the same as you / your customers ordered.
  3. Parcels missing during the delivery.

If any of these 3 situations happens, you can contact our Customer Service Support here or by email to [email protected]. We’ll process the refund procedure for you, after our finance department confirms the amount, they’ll transfer the refund to the account which you used to pay for this order in 1-3 working days most.

Note: If the refund doesn’t reach your account over 14 days, you can contact us for a detailed refund code such as stan code.

Settings & Common Solutions

How to set “Automatically order processing” option?

“Automatically order process” needs you to bind your credit card to our app and select “Automatic purchase” options of your credit card first, and then you have two options:

  1. “Automatically process orders”: You need to set an optional time first. When you receive a new order, it’ll be automatically purchased by your credit card and processed to “Manufacturing” status after the Optional time you set.
  2. “Manually process orders”: The new orders need you to purchase manually, then the order will change to “Manufacturing” status.

Note: You can Modify the address/quantity or Cancel the orders ONLY during the Optional time you set or before manual purchase. When the orders move to “In Production” status, you CANNOT change it anymore.

Why my order is tagged as "Risky"?

When the Shopify system flags an order as high risk, it means that one or more key attributes that they looked for didn’t match up, such as the bank/credit card account for your customers. When this happens we typically would suggest that you refund and cancel the order as there is a high risk of the order getting a chargeback.

Or you can continue to process, only after confirming with your clients again.

What should I do after I receive an order which is tagged as "Risky", and choose to continue the process?

Click the “Settings” button at the top of the page.

In the “Automatically process risky orders” option, you can set to “Automatically” or “Manually” process risky orders.

The default method is “Manually process risky orders”, which means these Risky Orders will change to “On Hold” status and won’t be processed automatically, you need to manually set the next process, “Cancel” or “Manufacturing”. If you select the “Automatically process risky orders” option, the Risky Orders will be purchased by your credit cards and processed to “Manufacturing” status automatically.

Contact Us

FAQ & Discount For Print On Demand Business!

Phone

(415) 800 – 4813

WhatsApp

+852-5378-7872